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Refund policy

WITHDRAWAL

14 days right of withdrawal

You always have full right of withdrawal within 14 days after you have received the goods. It presupposes that the goods have not been used and that it is returned in good condition, together with any original packaging. Return policy does not apply to custom-made products (such as embroidered and custom products). During the withdrawal period, you are entitled to return the goods received and get a full refund of the amount paid. Shipping cost for your return will not be refunded. In the case you utilize your right of withdrawal or cancellation, you are obliged to leave or return the goods at your own expense.
 

Returns

If you wish to return one or more products, please pack them carefully and drop it off at nearest post office. Be sure to include a note with the order number for the return. You are responsible for the shipping cost. Send the package to:

Dogmania c/o Team Digtory
Kompanigatan 7
553 05 Jönköping
Sweden

Important! Write "RETURN" visibly on the parcel.

 

Exchange

If you wish to exchange for a different item, you will need to place a new order on our website. We cannot process any manual exchanges; all exchanges must be done in this manner.

Items not covered by the right of withdrawal

  • Products that have been used or damaged. The product must be completely free of hair and dirt. It must be in salable condition.
  • Products that do not have their original product packaging or damaged packaging.
  • Consumables (such as treats, bones, etc.).
  • Custom ordered items

 

Complaint

We guarantee that the items you receive are free from defects upon delivery. If you receive a damaged item, please contact us as soon as possible at hello@dogmania.se, no later than 14 days after the package has been collected. Please describe in detail what the issue is and include a picture or video clearly showing the defect on the product.

Right now we have a 10-14 day longer delivery time due to stock moves

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