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Shipping policy

DELIVERIES

Orders received before 12 pm CET/CEST are normally shipped the same day. Normal delivery time is 1-10 days for international deliveries outside of EU. Please note that in some cases it may take longer and we reserve the right to a delivery time of up to 14 days. We are not responsible for any damage caused by exceeding delivery times, but you have the right to cancel your purchase if the delivery time is extended.

Custom fees may apply when you order outside EU.

If the item is damaged or lost during transport, Dogmania AB is responsible for payment. If you have received a damaged or broken item, this must be reported within 14 days.

UPS Express Saver (outside EU)

Dogmania deliver with UPS to Korea, US and all over the world

Price: 32 USD < 2,8 kg
53 USD - 2,81 kg - 4,8 kg
105 USD - 4,81 kg - 10 kg

Delivery time: 2-5 days


Postnord Registered Mail (Outside EU)

Dogmania delivery to Norway with Postnord

Price: 32 USD < 1,5 kg

Delivery time: 3-10 days


Unclaimed parcels

For packages that are not collected, we reserve the right to charge costs for round-trip shipping, administration, and invoice fees. From 20 USD, depending on the size of the package.

 

Transport damages


If you discover that the package is damaged when you pick it up from your post office, you should report it directly to the agent or Postnord. If you discover damages later, you can contact us at hello@dogmania.se. You, as a customer, are responsible for ensuring that the item is not damaged or lost when you return it to us.

Right now we have a 10-14 day longer delivery time due to stock moves

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