Returns & Withdrawal

RETURNS AND WITHDRAWAL

Refunded Returns

Withdrawal

You always have full right of withdrawal within 14 days after you have received the goods. It presupposes that the goods have not been used and that it is returned in good condition, together with any original packaging. Return policy does not apply to custom-made products (such as embroidered and custom products). During the withdrawal period, you are entitled to return the goods received and get a full refund of the amount paid. Shipping cost for your return will not be refunded. In the case you utilize your right of withdrawal or cancellation, you are obliged to leave or return the goods at your own expense.
 
The following are excluded from withdrawal:
  • Products that have been used or damaged. The product must be completely free of hair and dirt. It must be in salable condition.
  • Products that do not have their original product packaging or damaged packaging.
  • Consumables (such as treats, bone, etc.).
  • Collars with own print
  • Embroidered and custom oredered items

Returns

If you would like to return part of or all of your order it is no problem. All you need to do is to attach a delivery note with order number and your name, pack the product in appropriate packaging, postage package and return it to your nearest post office. The cost of the return delivery shall be paid for by the customer.

Send your return to following address:
 
Silvertern Hundsport AB
Industrigatan 1
335 73 Hillerstorp
Sweden
 
Do you want another color or size? Please enter www.dogmania.se and place a new order. Once we have received your return we will credit your account.
 
In case of return of goods requires that the goods be returned in their undamaged original packaging (if it has one) and that all patches and manuals are included. Product packaging must not be used as the outer packaging.

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