WITHDRAWALYou always have full right of withdrawal within 14 days after you have received the goods. It presupposes that the goods have not been used and that it is returned in good condition, together with any original packaging. Return policy does not apply to custom-made products (such as embroidered and custom products). During the withdrawal period, you are entitled to return the goods received and get a full refund of the amount paid. Shipping cost for your return will not be refunded. In the case you utilize your right of withdrawal or cancellation, you are obliged to leave or return the goods at your own expense.
The following are excluded from withdrawal:
- Products that have been used or damaged. The product must be completely free of hair and dirt. It must be in salable condition.
- Products that do not have their original product packaging or damaged packaging.
- Consumables (such as treats, bone, etc.).
- Custom ordered items
If you would like to return part of, or all of your order, there is no problem.
For orders within the EU, you get a return label with your package. All you need to do is to attach a delivery note with order number and your name, pack the product in appropriate packaging, attach the return label on the package and hand it to your nearest post office. The cost of the return delivery is 10 EUR and will be subtracted from the total amount when refunded.
For orders outside the EU, no return label is included. If you wish to return a product or order, contact us at firstname.lastname@example.org and we will help you further.
Send your return to the following address:
c/o Shelfless AB
566 33 Habo
Do you want another color or size? Please enter www.dogmania.se and place a new order. Once we have received your return we will credit your account.
In case of return of goods requires that the goods be returned in their undamaged original packaging (if it has one) and that all patches and manuals are included. Product packaging must not be used as the outer packaging.