Orders received before 11.00 are normally sent the same day. Normal delivery time is 2-4 working days. Please note, however, that in some cases it may take longer and we reserve the right for a delivery time of up to 10 days.

At the moment, unfortunately, we have longer delivery times than usual, but we are doing our best to dispatch your order as soon as possible!

You can choose between UPS or DHL.

You can track your order using the tracking link in your delivery confirmation. Depending on the season, it may take a little longer than usual for the shipping companies to handle the deliveries (for example during Black Friday and Christmas). This is completely normal.

If you want to return an item, fill in and attach the return information on the enclosed return slip. Attach the return label to the package and hand it in to your nearest agent. Return shipping costs 10 GBP.

Please register your return for faster processing by logging in to your pages.

You can find more information about returns and exchanges here 👈

To make an exchange, you need to place a new order on our website in connection with sending back what you do not want to keep. Return shipping cost is 10 GBP.

If you bought an item on sale or at a reduced price and then want to exchange, you will be reimbursed for the difference if you bought the exchange item at regular price. Please note that the adjustment is only made during return processing, i.e. when we have received your return and are handling it.

If your item turns out to have an original fault or does not correspond to the product description, it may be a complaint case. Send a picture or video with a description of the problem to hello@dogmania.se and we will take it further.

It is not possible to change or add anything to a completed order. If you discover that you ordered the wrong size or want to add more products, you can contact customer service via email at hello@dogmania.se as soon as you can, and we can cancel the order, unless it has been processed.

After we cancel the order, you can place a new order for what you had in mind. There is no guarantee that we will be able to cancel an order before it is shipped. We do not take responsibility for any wrong orders.

If you discover that you have entered the wrong address or any other contact information, you should contact customer service as soon as possible via email at hello@dogmania.se .

We cannot guarantee that we will have time to cancel the order or change the address before the order has been shipped. If the order has been sent to the wrong address and you are unable to pick up the delivery, you can let it go into automatic return and place a new order to the correct address.

Please note that there is always a fee for unclaimed packages of at least SEK 150. The amount is deducted from the returned amount during return processing.

We do not take responsibility for misspellings of contact details, so always be sure to enter the correct address before completing the purchase so that the package ends up correctly.

You can find all policies at the bottom of the page, or here:

Terms of purchase

Shipping policy

Refund Policy

Privacy Policy

We receive continuous replenishment of goods that are out of stock.

Unfortunately, we cannot provide information on exact date for restocking a product.

The size guide for each item is displayed if you click on "Size chart" under "Size" on the product page.

To find the right size for harnesses and coats, you usually need to know the dog's measurements around the chest and around the neck. Feel free to contact us via email, hello@dogmania.se if you need help choosing the right size after you have measured the dog.

It is possible to order products at home and try them on if you are unsure of the fit, model or size, and then return the product if it does not fit. Please note that return cost comes to 10 EUR.

You will find size guides on the respective product page if you click on "Size chart" at the size options.